Shipping Policy

This shipping policy describes the handling and delivery process for orders placed through this store. This policy applies to orders delivered within the United Kingdom.

Handling, Processing, and Delivery Times

Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday).

Shipping Time
After processing, delivery typically takes 3–11 business days (Monday to Friday).

Total Delivery Time
The estimated total delivery time is 4–14 business days from the moment the order is placed.

Order Cut-Off Time
Orders placed before 6:00 PM (GMT) are considered received on the same business day. Orders placed after this time are processed on the next business day.

Shipping Costs and Methods

Shipping Costs
Shipping is free for all orders delivered within the United Kingdom.

Shipping Methods
Orders are shipped using carriers such as Royal Mail, DPD, or similar delivery services depending on the destination and logistics availability.

Delivery Address
Orders are shipped to the address entered during checkout. Customers are responsible for providing a complete and accurate shipping address.

Tracking Your Order

After an order has been dispatched, a shipping confirmation email containing a tracking link is sent to the customer. Tracking information may become available within 24–48 hours after dispatch, depending on the courier system.

Order Changes or Modifications

Changes to order details, including the delivery address, can only be made before the order has been processed. Once the order has been dispatched, changes cannot be guaranteed.

Undeliverable Packages

If a package cannot be delivered due to incorrect or incomplete address information provided at checkout, additional shipping costs may apply for reshipment.

Lost or Delayed Packages

If a shipment is delayed or cannot be located during transit, customers can contact customer service. The case will be reviewed with the delivery carrier. A replacement or refund may be provided where applicable.

Order Cancellations

Cancellation Conditions
Orders can be cancelled if the shipment process has not yet started.

How to Cancel
Customers must contact customer service and provide their order details.

Refunds for Cancellations
Approved cancellations are refunded according to the Refund Policy.

Contact Information

For questions regarding returns or refunds, contact:

Email: support@lorenathelabel.com  

Legal Information

Store Name: Lorena The Label

Company Name: F.A.M-ECOM

Address: 70 Gracechurch Street, London EC3V 0HR, United Kingdom

Company Registration Number: 94642974

Email: support@lorenathelabel.com

Business Hours: Monday to Saturday: 08:00 AM to 06:00 PM, Sunday: Close

The current average response time is 48 hours.