Cancellation
Cancellation Policy
This cancellation policy applies to orders placed within the United Kingdom.
Order Cancellation Window
Orders can be cancelled within 2 hours after they have been placed. After this period, the order enters the processing stage and cancellation is no longer possible.
How to Request a Cancellation
To request a cancellation, contact: support@lorenathelabel.com
Include the following information:
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Order number
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Cancellation request
You will receive confirmation indicating whether the cancellation request has been accepted.
Orders That Have Already Been Shipped
Orders that have already been dispatched cannot be cancelled. After the order has been delivered, a return request may still be submitted in accordance with the Return and Refund Policy.
Refunds for Cancelled Orders
If a cancellation request is approved, the following conditions apply:
Refund Method
The refund will be issued to the original payment method used for the order.
Processing Time
Refunds are processed within 10 business days. The time required for the refund to appear in the account may vary depending on the payment provider.
Non-Cancelable Items
Some items may not be eligible for cancellation, including:
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Personalized products
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Customized items
Orders containing personalized or customized products cannot be cancelled once the order has been placed.
Order Changes
Requests to modify order details, such as size or colour, must be submitted within the same 2-hour cancellation window. Changes depend on the processing status of the order and cannot be guaranteed.
Contact Information
For questions regarding cancellations, returns, or refunds, contact:
Email: support@lorenathelabel.com
Legal Information
Store Name: Lorena The Label
Company Name: F.A.M-ECOM
Address: 70 Gracechurch Street, London EC3V 0HR, United Kingdom
Company Registration Number: 94642974
Email: support@lorenathelabel.com
Business Hours: Monday to Saturday: 08:00 AM to 06:00 PM, Sunday: Close
The current average response time is 48 hours.