We get it, sometimes something just isn’t quite right. That’s why you have a full 30 days after receiving your order to send it back. As long as the item is unworn and in original condition, we’ll make the return process smooth and easy for you.

Once we’ve received your return, your refund will be processed within 10 business days.

You can find all the details in our full return policy.

Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own. If you're in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!

Once your order ships, you’ll receive a tracking link via email or SMS. You can also track your order anytime via the “Track My Order” section on our website.

Yes! We offer free shipping across Canada on all orders. No hidden fees, no surprises at checkout. You’ll see the full breakdown before you pay.

We’re here for you. You can reach our support team directly via the contact form on our website or by emailing info.lorenathelabel@gmail.com. We typically respond within 48 hours (often sooner!).

Our full FAQ section has all the answers you need, from shipping and returns to sizing and payment. Still stuck? Just reach out, we’re happy to help.